How can we help?
Answers to the questions players ask most — how edits work, credits and plans, refunds and your account.
Getting started
How does Rushlume work?
You upload your gameplay, pick a song from your device and the part of it with the drop, and we cut a finished highlight edit with effects to the music.
- I have clips: upload your own clips from any game (/projects/new).
- Whole match: upload a full recording and we find your own plays automatically (supported games and plans only).
The finished video appears on the edit's page. Keep the page open until it says Ready: the last step happens in your browser.
Which games work?
Automatic edits from a whole match work for: Counter-Strike 2, Fortnite, Marvel Rivals, VALORANT. Clips from any other game can still be cut to your song with "I have clips".
For automatic edits record from your own point of view with the game's standard HUD visible: we only use moments the game itself shows as yours.
Why does my song never leave my device?
Songs can be protected by copyright, so we never upload them. Your browser measures the beat and mixes the music into the finished video itself.
That is why the last step runs in your browser: keep the tab open and the device awake until the edit says Ready. Use MP3 or WAV files of songs you have the rights to use.
Formats, lengths and styles
- 9:16 (default) for TikTok, Shorts and Reels, or 16:9 for YouTube.
- Lengths of 15, 30 or 60 seconds, depending on your plan.
- Styles: Hype (default), Cinematic and Clean. Individual effects can be switched under Customize.
Edits and uploads
My edit stopped or failed
The edit's page always says why it stopped and what to do next. The most common reasons:
- Not enough of your plays for the length: choose a shorter edit or add more footage.
- The game couldn't confirm your plays: use your own point of view with the standard HUD visible.
- Unsupported recording: H.264 or HEVC, up to 1920×1080, not HDR; automatic edits need 60 fps.
- It took too long or failed on our side: start it again; your uploads are safe.
A failed edit never costs credits: they come back automatically. If an edit failed through our fault, the help chat in the app can add a bonus credit.
"Ready" never appears
The last step mixes your song into the video in your browser. Keep the edit's page open and the device awake until it says Ready.
If the page was closed, open the edit again from /projects: it picks up where it left off.
Upload problems
- Use a stable connection and keep the page open while files upload.
- Supported: H.264 or HEVC video, up to 1920×1080, not HDR. Automatic edits need 60 fps and recordings up to 30 minutes.
- If a file is marked unreadable, export it again from your recorder (or turn off HDR) and upload the new file.
How long are my files kept?
Uploads and finished edits are deleted automatically after your plan's storage period (from 1 day on Free to 30 days on Pro). Download your finished edit in time; your account and project names stay.
Credits and plans
How do credits work?
- An edit costs 2 credits in 9:16 (or 1:1) and 3 in 16:9.
- An edit from a whole match costs 4 more.
- A new version of a project that already has a finished video costs 1.
- A failed or cancelled edit gives its credits back automatically.
Paid plans get new credits every month on the day the plan renews (the day of the month you bought it), once that month is paid; unused credits don't carry over. Cancel, and the plan runs to the end of the paid month, then the account is on Free. Free credits come once. Your credits are shown next to your name in the app.
Plans
- Free: free; 4 credits once; edits from your own clips, up to 720p, edits up to 30 s, files kept 1 day.
- Basic: €9 a month (VAT included); 30 credits a month; edits from your own clips, up to 1080p, edits up to 30 s, files kept 3 days.
- Creator: €19 a month (VAT included); 60 credits a month; edits from a whole match, up to 1080p, motion blur, edits up to 60 s, files kept 14 days.
- Pro: €49 a month (VAT included); 140 credits a month; edits from a whole match, up to 1080p, motion blur, faster rendering, edits up to 60 s, files kept 30 days.
Change your plan at /checkout.
Payments and refunds
Cancel your plan
Cancel any time in /account (Plan → Manage subscription). You keep your plan and credits until the end of the paid month, then the account moves to Free. Cancelling alone doesn't refund the current month.
Changed your mind within 14 days
Within 14 days of buying a plan you can withdraw without giving a reason, in /account (Plan → “Withdraw from contract here”) or with Get help in the app, which shows you the exact amount first. You pay for what you already had — the share of the month that has passed or the share of your credits you used, whichever is larger — and get the rest back, with no fee. The plan ends at once.
Refunds after 14 days
Money back is only possible within 14 days of buying a plan (see above). After that, a started month isn't refunded: cancel in /account so the plan doesn't renew — you keep it until the end of the paid month.
If something on our side didn't work, use Get help in the app: failed edits never cost credits, and a person can look at anything else. Your statutory rights for a faulty service are not affected.
Payments, receipts and invoices
Plans are paid through Link (Stripe), which charges your card, handles VAT and sends receipts and invoices by email. Prices include VAT.
Account and privacy
Password, data export and deleting your account
Everything is in /account:
- change your password or connect Google,
- download a copy of your account data,
- delete your account: this also ends a paid plan at once and cannot be undone.
You need to be 16+ to have an account; buying a plan needs 18+ or a parent's consent.
Your videos and privacy
Your uploads are private: we use them only to make your edits, never show them to others, use them in marketing or train AI models on them. Details are in /privacy.
We look into your own account
Sign in and press Get help next to your name. It sees your edits, credits and plan, sorts out refunds within 14 days, and passes anything else to a person who replies by email.
Illegal content? Use Report content. The full rules are in our Terms and Privacy Policy.